The purpose of this article is to address frequently asked questions that User's often raise when using CEMAR.

In order to help streamline this article, please feel free to make use of the hyperlinks below to quickly access the areas you're looking for:

General Questions

What is CEMAR?

CEMAR is a secure cloud based system designed to assist in managing the administrative needs of construction contracts specifically aimed towards NEC & FIDIC contract forms. It is a simplistic, flexible and compliant software that additionally offers a wide range of reporting tools. 

If you would like to read more about CEMAR and the company, please visit the commercial site via the below link.


What is CEMAR Analytics?

Analytics offers a collective range of global reporting tools. Within Analytics, you can access widgets, charts, reports and aggregated registers that will offer an simple comparative solution to help assist in the management of your contracts. Additionally, if you have full access to Analytics you will be able to report on all on contracts within your environment. 

If you would like to view more on this module then please visit the Analytics help article and video via the link below.

  • https://support.cemar.co.uk/hc/en-us/articles/213125549-CEMAR-Analytics-Overview
  • https://support.cemar.co.uk/hc/en-us/articles/207717465-CEMAR-Analytics-Tutorial

Can I log in from anywhere?

Yes certainly - As CEMAR is a secure online system you able to access it as long as you have an internet connection. This means that not only are you able to utilise CEMAR in an office environment but also whilst you are out and about, such as on a building site.

Can I login from home and use different devices?

If you have an internet connection then you will be able to access CEMAR from home as it is a secure cloud based system. We would recommend using a computer or laptop to utilise the full functionality, however you are able to access CEMAR via a mobile device (i.e. phone, tablet) however functionality may be limited. 

Which contracts can be managed?

CEMAR is specifically tailored for use with NEC ECC, ECS, ECSC, TSC, TSSC, PSC, as well as FIDIC and other forms. 

To read more about which contract types can be managed then please visit our commercial page via the link below. 


Is 24/7 support available?

CEMAR has its own helpful Support Team who are available to offer assistance and guidance when using the system. The Support Team are available to contact within the hours 08:30-17:30 (Monday-Friday). To contact them you can raise a ticket by emailing support@cemar.co.uk or by calling the dedicated support line on 01452 260266.

When logged into a contract, you can navigate to the expandable menu located on the left and select Help & Support. This will present you with direct links to contact Support or your Superuser. Additionally there is a link to the Help Centre, which is available 24/7 and contains up to date articles and videos that will offer a step-by-step guide on modules and functionality. 

How many projects can a User be attached to?

There is no limit to the amount of contracts you may be attached to. For a User to be attached to a Contract, this would be requested through a relevant Superuser, or submit a ticket to CEMAR Support.

What happens when the contract comes to an end?

When you have finished managing your contract through CEMAR, you are able to archive it - this will stop it being accessible to User's who are attached to it. Although archived, a Superuser will still be able to access the Contract Data through the Administration Panel and download the Comms Archive which will give you all the records for the contract. Archiving a contract is not permanent and it can be reinstated if required. 

How to Archive a Contract (Superuser Only)

To archive a contract, select the contract within the Administration Panel. When presented with the Contract Information, select the red 'Archive' button, situated in the top right corner. 

Subsequently the contract will be archived and you will be able to view the status has changed and stamped with a date. 

If you wish for the contract to be reinstated, simply select the green reinstate button.

Account Related Queries

How do I reset my password?

If you have forgotten your password, you will need to select the 'Forgotten your password?' link located on the main login page. 

You will then be prompted to enter your Username, please ensure you enter your Username and not your email address. This will then send an email to the address associated with your account, including a link that will allow you to change your password. 

If you require any further information on this process then please view the 'I've forgotten my password' Help Article via the below link.


How do I find out my username?

Your Username will be included in the first initial welcome email you receive when your account is created. If you have misplaced this and forgotten your Username, you will need to contact either your Superuser or CEMAR support, who will be able to provide you with this. 

How do I login?

When your account has been created you will receive an initial welcome email which will include your Username and link to create your password. Once this has been formalised, you will then be able to log in with your newly created credentials via the main log in page. 

Once logged in you will be asked to set up your security questions which are required if you ever request to change your password or wish to change the associated email address. 

To read more about the initial log in process then please view the logging in help article and video via the below link. 


What is Two Factor Authentication?

Two Factor Authentication (2FA) is an extra level of security which requires you to enter a 6 digit code when logging in to CEMAR. This code needs to be generated by a authenticator app, which can be downloaded on any smartphone.

If you do not require this level of security on your account, 2FA can be switched off by contacting your Superuser or CEMAR Support, provided it's not enforced at a client/contract level.

For more information on the 2FA set up and process then please see the below link to the 2FA Help Article.


What is a Superuser?

A Superuser is a User that has been nominated by the client's Main Point of Contact to help with the administration of CEMAR. They will be given access to the Administration area which will allow them to amend Contract Data, Add/Deactivate User's, set up Contracts and many more administrative functions. 

They also are CEMAR Support's point of contact to authorise any Contract changes submitted by User's, and can also be contacted directly by User's to action their requests. 

How do I add a new User?

If you would like to add a new User, you will need to submit a request to your Superuser or CEMAR Support who will be able to action this for you. 

(Superuser's Only)

To add a new User, enter the Administration Area and select 'Add New' which is located to the left. Then simply select User to Client. 

You will then be asked to fill in their basic information and assign them a Username. Username's are CEMAR wide and not client specific, therefore if you can not allocate your desired Username for the User this may be because it's used for a different client. Following through you can then attach them to contracts, however this can be done at a later stage if necessary. Finally, the User's account will then be created and they will receive their welcome email.

Superusers - To learn more about the functions of the Administration Panel, please see the below link for the Superuser Quick Start Guide. 


How can I set my homepage...

 - Contract Level

As default, CEMAR will set your homepage as the Reminders page, however you are able to change this to something more appropriate if necessary. 

To change your homepage, simply navigate to the desired page and select the house symbol, which will be located at the top. 

Subsequently that page will now become your homepage and you will be initially presented with this when accessing the contract.

 - Analytics

Setting your homepage for Analytics, is very similar to setting it at contract level. Your 'Select Contracts' page will be automatically set as default, to amend this, maneuver to the relevant page, and select the house symbol, which will be again, be located at the top of the page.

You may wish to set a dashboard or group as your homepage, which can be actioned by selecting the house symbol which can be found at the top of the dashboard or group.

CEMAR Workflow

What is a DRAFT?

A draft event in CEMAR is a communication that has not yet been notified. Draft's are usually only visible for your Party, however there are some exceptions to this. They will always be presented in italics within the register and located at the top. As they are not yet communicated, they have will not be assigned a reference number.

To communicate a draft event, simply enter the event and select Send/Progress (permissions permitting). The event will then move out of draft status. 

What is a Voided Event?

An event can only be voided if it is still in draft status, therefore communicated events can't be voided. Voiding an event effectively stops it's workflow in CEMAR. The event will be grey and struck through on the register and will be located at the bottom. 

To void an event, simply right click it in the register and you will then be presented with the option to 'Mark this Draft Event as VOID' - selecting this will void the draft.

You can reinstate voided events if required, simply right click on the event and select 'Re-instate this draft event'

Can I delete/amend an event?

Once an event has been communicated you are unable to remove or amend it, this is to help preserve the integrity of our Users data, as the contractual PDF documentation has been written.

If relevant, you may wish to raise a general communication (GC) detailing that this event has been raised in error and associate the two. If the event has had a time or financial impact on the contract, then you may wish to raise an administrative event to counteract the change (i.e. a compensation event with negative values).

Can I upload external files to CEMAR such as photos, drawings, spreadsheets etc? 

Attaching external documents to an event within CEMAR is a simple process. To upload a document, simply navigate to the 'Attachments' tab, you will find this tab present in all communication types. 

Subsequently select 'New', you will then be presented with a window that will allow you upload documents. 

For more information regarding this common administrative function, please find the links to the help article and video which will provide a step-to-step guide.

  • https://support.cemar.co.uk/hc/en-us/articles/210138629
  • https://support.cemar.co.uk/hc/en-us/articles/200440371

Can I export data to other software such as Microsoft Excel, Word, Adobe Reader etc?

Yes you can certainly export reports and register's from CEMAR. When viewing a register or report, select the print symbol, usually located at the top. Once viewing the printable form, then navigate to this symbol. This will then present you with a list of different programme's that the data can be exported to. Furthermore you are able to export material from Analytics using the same method.


What does Party 1 and Party 2 refer to?

Due to varying terminology used in the different Contact types, to avoid confusion, CEMAR will regularly refer to Party 1 and Party 2. Party 1 will usually relate to the Employer, or Contractor in relation to ECS. And Party 2 will commonly relate to the Contractor or Consultant (PSC). However this will vary depending on the contract form.

Are there tutorial videos available?

Yes - There are wide range of videos available located within the Help Centre (please see the below link). 


These are regularly being updated so please check back from time to time to see if there is anything new to view. 

Does CEMAR support role based security?

Yes - Each Contract can have a customised set of roles to insure structure and security when managing the project. The role and permissions set up is flexible, and each role can be amended in regards to what permissions are designated to that role. User's are assigned to roles suitably and this can vary from Contract to Contract. Either a Superuser, or the CEMAR Support Team will be able to action this assignment.




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